This is so true there is bad reviews all over the internet ,their tech support is full of incompetent and idiotic monkeys ,i always end up getting exaggerated bills and poor connectivity and horrible tech support.Its Annoying .it sucks!BSNL is running a nation wide scam business-they take you money and laugh at you as if your a fool ,their marketing strategies and BB plans are very deceptive and full of hidden charges.BSNL Employees are unprofessional jokers .....run away from BSNL!
You can file a complaint BSNL here just mail your story to this email id and I will take care of the rest.The unedited and uncut version of your experience will be published here.